Refund policy
We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it: unworn or unused, with all original tags attached, and in its original packaging. You will also need to provide the receipt or proof of purchase.
To initiate a return, please contact us at cs@sarestudio.com. If your return request is approved, we will provide a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.
If you have any questions regarding returns, please contact us at cs@sarestudio.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. This will allow us to evaluate the issue and resolve it promptly.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases.
If you have any questions or concerns about a specific item, please contact us before making a purchase.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you receive the item you want is to return the original item. Once your return has been approved, you may place a separate order for the new item.
Refunds
We will notify you once we have received and inspected your return and inform you whether your refund request has been approved.
If approved, the refund will be issued in the form of a store voucher equivalent to the approved refund amount. The voucher is valid exclusively for purchases on sarestudio.com and is non-transferable, non-refundable, and cannot be exchanged for cash.